Refund policy
We have a 14-day return policy, which means you have 14 days from the date you received your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
To request a return, you can contact us at info@cirinepari.com. Please note that returns must be sent to the following address:
Villa Number 47, Al Rawda 3, Ajman, Ajman State, United Arab Emirates
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can always contact us at info@cirinepari.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it accordingly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure that you receive what you want is to return the item you currently have. Once your return has been approved, you can purchase the new item separately.
14-Day Right of Withdrawal in the EU
If merchandise is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing any specific reason, notwithstanding the terms stated above.
As described above, the item must be in the same condition in which you received it — unworn, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or rejected.
If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund and for it to appear in your account.
If more than 15 business days have passed since we approved your return, please contact us at info@cirinepari.com.
Customer Service
At Cirine Pari, we are committed to providing our customers with a high level of service and support.
If you have any questions regarding your order, products, shipping, returns, exchanges, or any other matter, our customer service team is available to assist you.
Contact Us
For customer service inquiries, please contact us at:
When contacting us regarding an order, please include your order number and a brief description of your request or issue. This will help us assist you as quickly as possible.
Order Support
If you have questions about your order or believe there may be an issue with your purchase, please contact us as soon as possible. We will review your request and provide you with the appropriate assistance.
Please note that once an order has been processed or shipped, changes or cancellations may not always be possible.
Response Time
Our customer service team aims to respond to all inquiries as quickly as possible. Response times may vary depending on the volume of inquiries, but we aim to respond within 1–3 business days.
Important Information
Please ensure that the contact information provided when placing your order is accurate. Cirine Pari is not responsible for delays or delivery issues caused by incorrect or incomplete customer information.
For any additional questions or assistance, please contact us at info@cirinepari.com.